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1. Centrelink - Families Line

Areas Served:
National
Last review date:
14/6/23
Canberra BC, ACT 
Child Care Subsidy Assistance to help you with the cost of child care. Family Tax Benefit A 2 part payment that helps with the cost of raising children. Parental Leave Pay A payment for up to 18 weeks while you care for your new child. More Info
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2. Centrelink - Indigenous Call Centre

Languages (other than English):
Multilingual phone number is 131 202, brochures available in other languages.
Areas Served:
National
Last review date:
10/08/22
Use this line if you're an Aboriginal or Torres Strait Islander Australian and need help with our payments and services. More Info
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3. Rosnel Hostel Special Care Accommodation

Accessible Facilities:
small step at front entrance
Referral:
ABH Required
Areas Served:
National
Last review date:
15/2/22 10:51
Bundanoon, NSW 
Licensed private accommodation for 30 people with mild to moderate intellectual disabilities or mental illness. NDIS registered provider. More Info
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4. Casuarina Lodge

Transport:
Close to trains (Westmead station) and buses
Accessible Facilities:
Ramp and bathrooms
Referral:
Referral required, contact for further details.
Areas Served:
NSW
Last review date:
15/11/23
Westmead, NSW 
Provides short term accommodation for patients who are receiving treatment from Westmead Hospital, Westmead Children Hospital or Westmead Private Hospital, and their families. More Info
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5. Centrelink - Phone Self Service Line

Languages (other than English):
Multilingual phone number is 131 202, brochures available in other languages.
Areas Served:
National
Last review date:
10/3/21 10:23
Use this line to manage your Centrelink business yourself. You can: Check payment information, such as past and future payments Update your family income estimate Complete your Rent Assistance review Apply for an advance payment Hear More Info
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6. Qantas Carer Concession Card

Accessible Facilities:
office, toilet
Areas Served:
National
Last review date:
29/09/22
Mitchell, ACT 
Valid for domestic Qantas flights only no international flights: for people with disabilities who need full-time assistance from their carer while in the aircraft e.g. transfer to bathroom, communicating, help with meal/drinks. More Info
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7. Centrelink - Youth and Students Line

Languages (other than English):
Multilingual phone number is 131 202, brochures available in other languages.
Areas Served:
National
Last review date:
10/3/21 10:46
Use this line for help with payments for students, trainees and job seekers under 22. Austudy Financial help if you're 25 or older and studying or an Australian Apprentice. More Info
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8. Children and Young People Equipment Loan Service (CAYPELS)

Alternative Names:
CAYPELS; scypels
Accessible Facilities:
Parking, ramps, and toilets
Referral:
Clinicians who wish to use CAYPELS must register with the service. Contact CAYPELS for more details. Clients who wish to use the service must be referred by a clinician.
Areas Served:
ACT
Last review date:
5/2/25
Holder, Australian Capital Territory 
Provides specialised equipment for loan to ACT residents up to and including the age of 16 years. Specialised equipment include wheelchairs, seating systems, hoists, standing frames, walking frames, personal care items, shower commodes More Info
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9. Centrelink - Older Australians Line

Languages (other than English):
Multilingual phone number is 131 202, brochures available in other languages.
Areas Served:
National
Last review date:
19/10/22
Age Pension The main income support payment for people who have reached Age Pension age. Commonwealth Seniors Health Card A concession card to get cheaper health care and some discounts if you?ve reached Age Pension age. More Info
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10. Ronald McDonald House - Parkville

Accessible Facilities:
Level entry, toilets and parking
Referral:
Referral is required from the Royal Children's Hospital in Parkville
Areas Served:
National
Last review date:
11/7/24
Parkville, VIC 
Ronald McDonald House is an affordable home-away-from-home for the families of seriously ill children being treated at the Royal Children's Hospital. More Info
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11. Centrelink - Disability, Sickness and Carers Line

Languages (other than English):
Multilingual phone service: 13 12 02
Areas Served:
National
Last review date:
14/6/23
Use this line if you need help with your Disability Support Pension, Mobility Allowance, Carer Payment or Carer Allowance. More Info
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12. Centrelink - Australian Apprenticeships Line

Languages (other than English):
Multilingual phone number is 131 202, brochures available in other languages.
Areas Served:
National
Last review date:
19/10/22
If you are an Australian Apprentice, you may be eligible for payment or some extra help. An Australian Apprentice is someone who is both registered with the Australian Apprenticeship scheme doing a full time apprenticeship or traineeship More Info
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13. Australian Red Cross - Social Inclusion Programs

Alternative Names:
Community Visitors Scheme
Accessible Facilities:
Parking, Toilets, Lift
Referral:
NDIS and My Aged Care referrals accepted
Areas Served:
National
Last review date:
19/1/22 0:00
Garran, ACT 
Social Inclusion Programs and Meals on Wheels. This service provides nutritious meals (fresh or frozen) all year round, as well as checking on how a person is going. Telecross provides a free, daily phone call by volunteers to people who live alone, are s More Info
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14. Redkite

Alternative Names:
Malcolm Sargent Cancer Fund for Children in Australia
Accessible Facilities:
Wheelchair accessible
Areas Served:
National
Last review date:
19/4/21 15:30
Surry Hills, NSW 
Assists with practical, financial and mental health support for families who have a child with cancer aged 18 or under. Counselling and Social Work. Support with grief and bereavement. More Info
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15. Calvary Community Care

Accessible Facilities:
Ramp, toilet and parking
Areas Served:
ACT
Last review date:
25/3/21 12:57
Bruce, ACT 
Provides services to support people to live independently at home and actively participate in community life. Services are available 24 hours a day, seven days a week. Services include; Personal Care, Social Support and Community Access, Transport, 24 Hou More Info
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16. Centrelink - Abstudy

Languages (other than English):
Multilingual phone number is 131 202, brochures available in other languages.
Areas Served:
National
Last review date:
14/6/23
A group of payments for Aboriginal or Torres Strait Islander students or apprentices. To get 1 or more ABSTUDY payments you must be: an Aboriginal or Torres Strait Islander Australian in an approved course, Australian Apprenticeship or traineeship More Info
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17. Centrelink - Employment Services Line

Languages (other than English):
Multilingual Service ph. 13 1202 and face to face contact by appointment. Interpreters can be requested. Professional Interpreters can be arranged for appointments if requested.
Areas Served:
National
Last review date:
14/6/23
JobSeeker Payment Financial help if you're between 22 and Age Pension age and looking for work. It's also for when you're sick or injured and can't do your usual work or study for a short time. More Info
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18. Marymead CatholicCare - CHOICES and Aged Care Services

Alternative Names:
CatholicCare - CHOICES and Aged Care Services
Transport:
Bus
Accessible Facilities:
ramp
Referral:
Referral is dependent on program. Contact for details
Areas Served:
ACT Region
Last review date:
11/2/25
O'Connor, Australian Capital Territory 
Marymead CatholicCare offers a range of disability, mental health and aged care programs to individuals in the ACT and surrounds. More Info
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19. Leukaemia Foundation

Areas Served:
National
Last review date:
21/1/21 15:47
FORTITUDE VALLEY, QLD 
Helping to cure blood cancer. Assisting to help people diagnosed with blood cancer get access to the best care. Support acceleration of research that?s delivering rapid advancements in blood cancer diagnosis and treatments. Provide services and support th More Info
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20. Marymead- ACT

Alternative Names:
Marymead Autism Centre; Marymead
Languages (other than English):
Spanish
Accessible Facilities:
parking, ramps and toilets
Areas Served:
ACT Region
Last review date:
20/1/22 0:00
Narrabundah, ACT 
Have offices in Canberra and in NSW at Goulburn, Moruya, Young and Wagga Wagga, programs and services include child and family counselling, early intervention programs, Permanency Program (out of home care), post separation support, Autism Centre, parent More Info